UnionWare News

Client Goes Live: BCNU

On Monday, January 11th BCNU, British Columbia Nurses Union, went live with UnionWare. During the training that occurred early in the week, the students had a positive response to the program and rather than having an 'Oh No!' frame of mind with having to learn a new system, they were having an 'Oh Wow!' reaction. Even after a short overview, many of the staff were seen using UnionWare throughout the building with ease and excitement. The most commented on benefits were the amount of information that could be pulled by any individual, as well as, the ease of pulling this data from the system. UnionWare has made another client very happy! 

UnionCare Tour: San Diego to Vancouver

During the week of November 30th we had the pleasure of visiting our clients on the west coast (San Diego, Los Angeles, Sacramento, Seattle, and Vancouver). These trips are great for us to keep in touch with how UnionWare is being used day to day. One of the highlights was the continued success of a number of clients using UnionWare to run their Member Resource Centers (MRC's). All member calls are routed through the MRC where reps use UnionWare to research issues, track call types, and set reminders for follow up. We were also impressed by the sheer volume of documents clients are storing within UnionWare and linking to members and grievances.

New Service / Product: Dashboard Email

Our clients are busy, sometimes too busy to use UnionWare! We feel their pain. So, we've embarked on a project to deliver the information they need on a silver platter. In this case the silver platter is an automated email, and the information is key statistics, top 10 lists, point in time comparisons, etc. Over the next few months we will be working with one of our clients in Minnesota to refine the process. Their executive team are already receiving these emails every Sunday, prior to their Monday morning meetings. No need to take time to login to UnionWare. Key decision making information at the ready, without having to ask.

New Client: ATPAM

We are very excited to have been selected by the Association of Theatrical Press Agents and Managers (New York) in their search for a new membership system. We are particularly looking forward to automating pieces of their current work flow via the UnionWare Member Portal. We'll keep you posted on these interesting and time saving features we are developing for ATPAM. 

SEIU United Healthcare Workers West: Grievance Tracking

SEIU-UHW was in need of a grievance tracking system in a hurry. We integrated with their in-house membership system to get them up and running quickly. 

New Client: HGEA

The Hawaiian Government Employees Association, representing approximately 44,000 members is our second client in Hawaii. Needless to say we are thrilled to have an excuse to visit them whenever we can and enjoy the incredibly consistent sunshine in Honolulu. This is a big project for us and for HGEA. We are looking forward to making a positive impact on their day to day operations. 

New Client: SEIU Local 509

SEIU Local 509, representing 11,000 human service workers throughout Massachusetts, has selected UnionWare as their new membership system. We are pleased to be working with the terrific people at Local 509 in transitioning them from their custom member system to UnionWare. 

New Client: SEIU Local 1989 - MSEA

SEIU Local 1989 - MSEA represents 15,000 public and private sector workers throughout the State of Maine. Their custom developed membership system was great 'in the day'... but it's a new day and they've asked us to help them by implementing UnionWare as their new membership system. This will make their day to day operations more efficient and will provide the core software technology for their new Member Resource Centre. 

New Client: SEIU Local 1984

SEIU Local 1984 (The State Employees Association of New Hampshire), represents over 10,000 public and private sector workers in the state of New Hampshire. Local 1984 is very passionate about helping their members and with a few new tools from UnionWare they can be even more effective. We are honored that they selected UnionWare as their new membership system.