Our Process: The UnionWare Power Plan
Plans are important. Our process ensures there is a plan in place before you commit to the project. Next, there's a plan and a project-managed approach for development, implementation and transition. We even provide a plan to support you and your team down the road.
DISCOVERY
To determine the optimal course of action and leave nothing to chance. This is a fact-finding mission where we get to know your strengths, challenges and opportunities. From it, we create a detailed plan that involves real goals: goals that are specific, measurable and achievable. It's provided to you in a full report with guaranteed pricing and predictable outcomes. We know that every moment spent at the front end saves twice the amount of time at the back.
ACTION
We put the plan into place. These are the specific tactics required to achieve your goals: the specific software components, implementation timelines, and involvement of your team in the process. Collaboration with your team, from start to finish, ensures that the end result is what was expected.
UNIONCARE
Ongoing support ensures you get the most from your investment. Our dedicated support team is there for you to speed the learning curve, troubleshoot, train your staff and fast track their abilities to use our products effectively. UnionCare includes unlimited telephone and online support, upgrades, and an invitation into our community of clients at the annual UnionWare Summit.
So many companies sell a product and the user has to figure it out. UnionWare isn’t like that. They make the product work for you.
Melody McGowan, BCNU - Vancouver
CHECK-UP
Things change, and your organization will need to adapt. Your check up – a site visit by one of our experts – provides an ongoing assessment of how UnionWare is meeting your changing needs. This ensures that you are always taking full advantage of UnionWare and, that if a change is required, a plan is put in place to make it happen.
