Put the information and tools in the hands of your front line staff so they can answer, pre-qualify, and route questions and concerns from your members. This suite of tools tracks all communications with your members with the resulting tasks routed to the appropriate department or individual.

Highlights

• Quickly record the details of every call, even before you know who's calling.
  
  
• Prompts with follow up questions at the end of the call with responses being linked directly to the member.
  
  
• Categorize each call by primary and secondary keywords.
  
  
• Route call to one or more staff or departments who are notified by an automated e-mail with all of the information necessary to contact and follow up with the member.
  

• Timers are activated each time staff work on a particular call.
  
  

• Quick links to employer, work location, bargaining unit, and job classification details.
  
  
• Keep notes and documents on each call.
  
  
• Call history can be accessed from the member's profile.
  
  
• Create a case (e.g. grievance) directly from a call.
  
  
• Extensive search capabilities allow you to manage and monitor call activity.